Refund Policy

Thanks for shopping at toodumpling.

  • Returns and Refunds
    • We at toodumpling strive to provide you with the best quality dumplings and customer service. If you are not completely satisfied with your purchase, we offer a refund or exchange subject to the terms and conditions outlined in this Refund Policy.


  • Eligibility
    • To be eligible for a refund or exchange, please ensure that:
    • You notify us within 3 days from the date of delivery.
    • The item(s) being returned are in their original packaging and in the same condition as when they were received.
    • You provide a valid proof of purchase, such as the order confirmation or receipt.


  • Non-Refundable Items
    • Certain items are non-refundable, including but not limited to:
    • Perishable goods, such as fresh dumplings, that have been consumed or partially consumed.
    • Customized or made-to-order dumplings.
    • Gift cards or vouchers.


  • Return Process
    • To initiate a return or refund request, please follow these steps:
    • Contact our customer support team at toodumpling@gmail.com within 3 days from the date of delivery.
    • Provide your order number, details of the item(s) you wish to return, and the reason for the return.
    • Our customer support team will guide you through the return process and provide you with the necessary instructions.


  • Refund Options
    • Upon approval of your return request, we offer the following refund options.
    • Refund to the original payment method: If the payment was made through a credit card, debit card, or other electronic payment methods, the refund will be processed back to the original payment method within 14 days.


  • Processing Time
    • Once we receive the returned item(s), we will inspect them and process the refund or exchange. Please allow 14 days for the refund to be processed and reflected in your account. 


  • Contact Us
    • If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at toodumpling@gmail.com. We will be happy to assist you.
    • By making a purchase on our website, you acknowledge that you have read, understood, and agree to abide by the terms and conditions of this Refund Policy.
    • toodumpling reserves the right to amend or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.